SUCCESS PLAN FINANCIAL WELLNESS
Privacy Policy
Effective Date: January 1 2026
1. Our Commitment to Your Privacy
At Success Plan Financial Wellness, we believe your personal financial information belongs to you, and protecting your privacy is fundamental to our mission.
Our financial wellness ecosystem provides individuals and families with technology designed to help them organize, understand, and manage their financial lives.
We respect the trust you place in us when using our website, The Success Plan personal financial wellness platform, and our related services.
Your Plan. Your Information. Your Choice.
We do not sell, trade, or share the personal financial information contained in your plan for advertising, marketing, or commercial exploitation.
This Privacy Policy explains what information we collect, how we use and protect it, when limited disclosures may occur, and the choices available to you.
2. Scope of This Privacy Policy
This Privacy Policy applies to individuals who:
- Visit our website or access our online services.
- Register for or use The Success Plan personal financial wellness platform.
- Contact us for information, assistance, or technical support.
- Submit an inquiry or application regarding our advisor, employer, or collegiate programs.
- Otherwise interact with Success Plan Financial Wellness through our digital services.
Throughout this Policy, "Success Plan Financial Wellness," "we," "us," and "our" refer to the entities responsible for operating the applicable services.
The Success Plan client memberships and subscriptions are administered by The Success Plan Inc., a Canadian corporation.
Independent financial advisors and participating organizations may operate under separate agreements governing their professional or business relationships.
3. Information We Collect
The information we collect depends on how you interact with our website and services.
Account and Contact Information
When you register for The Success Plan or communicate with us, we may collect information such as your name, email address, contact information, account credentials, and membership details.
Personal Financial Information
When using The Success Plan, you may voluntarily enter information relating to your financial circumstances, including income, expenses, assets, liabilities, insurance coverage, investments, financial goals, retirement objectives, and other information relevant to your personal financial plan.
This information is entered and maintained within your account for your use of the platform.
Success Plan Financial Wellness does not routinely access, monitor, or review individual financial plans.
Payment and Subscription Information
Membership payments for The Success Plan are securely processed through Stripe, our third-party payment processing provider.
When registering for a paid membership, clients are directed to a secure Stripe payment page to enter their payment information.
Success Plan Financial Wellness does not directly collect or store clients' full credit card numbers or payment security codes.
Clients may update their payment methods through their account profile within The Success Plan. Payment information is managed and processed through Stripe.
We maintain limited subscription and transaction information necessary to administer memberships, manage automatic renewals, provide customer support, and meet applicable legal obligations.
Stripe processes payment information in accordance with its own privacy and security practices.
Website and Technical Information
When you visit our website or use our platform, certain technical information may be collected automatically, including IP addresses, browser and device information, account authentication activity, and information necessary for system security and functionality.
This information helps us operate, maintain, and protect our digital services.
Business and Partnership Inquiries
Financial advisors, employers, collegiate organizations, and other interested parties may voluntarily submit contact information and relevant professional or organizational details when requesting information about our services.
Submitting an inquiry does not automatically establish a business relationship or provide access to The Success Plan or its associated advisor systems.
4. How We Use Information
We use personal information for purposes associated with providing and supporting our services, including:
- Creating, maintaining, and administering user accounts.
- Providing access to The Success Plan financial wellness platform.
- Processing subscriptions, payments, and renewals.
- Responding to inquiries and technical support requests.
- Maintaining the security, functionality, and reliability of our systems.
- Communicating important account information, service updates, and membership notifications.
- Facilitating advisor connections when requested and authorized by a client.
- Responding to inquiries from advisors, employers, and collegiate organizations.
- Meeting applicable legal and regulatory obligations.
We may use limited technical information to maintain and improve the functionality and reliability of our services.
We do not use the personal financial information entered into individual client plans for advertising, marketing, or commercial exploitation.
5. Your Financial Information and Advisor Access
The Success Plan is designed to allow individuals and families to maintain control over their personal financial information.
Clients may use the platform independently without connecting with a financial advisor.
If a client chooses to connect with an independent financial advisor, the client must first add the advisor to their account. The advisor must then complete the connection process before access to the client's financial plan is established.
Financial advisors do not automatically receive access to client accounts or financial information.
Clients who register independently may request assistance in connecting with an advisor. Success Plan Financial Wellness may facilitate an introduction, but access to the client's financial plan still requires the client to initiate the connection and the advisor to complete the process.
Once connected, the advisor may view the client's financial plan through the authorized advisor platform.
The relationship between a client and an independent financial advisor remains separate from Success Plan Financial Wellness.
6. Our Access to Client Financial Information
Success Plan Financial Wellness does not routinely access, monitor, review, or analyze the personal financial information clients enter into their plans.
When technical assistance is requested, our support team generally assists through a screen-sharing session initiated by the client, allowing the client to remain logged into their own account and control what information is displayed.
Authorized technical personnel may have system-level access to stored information when reasonably necessary for maintenance, security, troubleshooting, or other legitimate operational purposes.
Such access is not part of our routine client engagement practices.
We do not sell or disclose clients' personal financial information for third-party advertising or marketing purposes.
7. When Information May Be Shared
We respect the confidentiality of personal information and limit disclosures to circumstances necessary to operate our services or fulfill legitimate obligations.
Information may be disclosed:
- With your authorization: When you choose to connect an independent advisor or otherwise authorize a specific disclosure.
- To authorized service providers: When necessary for hosting, payment processing, technical support, system maintenance, security, or other essential operational functions.
- For legal requirements: When disclosure is required or permitted by applicable law, court order, or other lawful process.
- For security and protection: When reasonably necessary to investigate fraud, security incidents, misuse of the platform, or threats to users and our systems.
- In connection with business changes: Where permitted by applicable law, as part of a legitimate business restructuring, merger, acquisition, or transfer of operations, subject to applicable privacy protections.
Service providers acting on our behalf are expected to handle personal information only for authorized purposes and under appropriate confidentiality and security safeguards.
We do not sell personal financial information or share it with third parties for their independent marketing or advertising activities.
8. Data Storage and Geographic Hosting
Success Plan Financial Wellness uses Microsoft Azure cloud infrastructure to support The Success Plan client platform and its associated advisor relationship management systems.
Our platform uses geographically designated hosting environments based on the country in which an account is registered.
Accounts registered through our Canadian platform are hosted on Microsoft Azure servers located in Canada.
Accounts registered through our United States platform are hosted on Microsoft Azure servers located in the United States.
These arrangements are designed to support secure, reliable service delivery and geographically appropriate data hosting.
Authorized technical personnel and service providers may access or process limited information as necessary to maintain and support the platform.
Where an individual authorizes an advisor located in another jurisdiction to connect to their plan, that advisor may access the information across borders.
Other limited cross-border processing may occur where necessary for authorized operational purposes, subject to applicable privacy requirements and appropriate safeguards.
9. How We Protect Your Information
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
These measures may include encrypted communications, account authentication, access controls, system monitoring, and other appropriate security practices.
Access to underlying systems is limited to authorized personnel and service providers with legitimate operational responsibilities.
While we work to protect the information entrusted to our platform, no internet-based service or electronic storage system can guarantee absolute security.
Users are responsible for maintaining the confidentiality of their account credentials and notifying us if they suspect unauthorized access to their account.
Where a security incident requires notification under applicable law, we will provide the required notices to affected individuals and relevant authorities.
10. Cookies and Website Functionality
Success Plan Financial Wellness does not use advertising cookies or third-party tracking technologies to monitor clients' financial planning activities for marketing purposes.
Our website and platform may use essential technical technologies necessary for secure account access, authentication, session management, and normal system functionality.
These technologies are used to support the operation and security of our services, not to sell or commercially exploit clients' financial information.
11. Communications and Marketing Preferences
We may contact you regarding your account, membership, subscription renewals, service updates, security notifications, and other information necessary to provide our services.
We may also send information about Success Plan Financial Wellness programs, announcements, or related opportunities where you have consented or where otherwise permitted by applicable law.
You may unsubscribe from promotional communications using the instructions provided in those messages or by contacting us directly.
Unsubscribing from promotional communications does not prevent us from sending necessary account, billing, security, or service-related notifications.
We do not use the personal financial information entered into client plans to market financial products or services.
12. Membership Cancellation and Data Retention
The Success Plan operates on an annual membership basis.
Clients may choose to cancel future automatic renewals through their account settings.
When automatic renewal is cancelled, the client retains access to the platform until the end of the current paid membership period.
Following membership expiration, account information and financial plan data are generally retained for up to six months.
This temporary retention period allows clients to reactivate their membership and recover their existing information if their subscription expires or a renewal payment is unsuccessful.
After the applicable retention period, personal information and financial plan data are scheduled for deletion in accordance with our data retention procedures, subject to applicable legal obligations and technical backup requirements.
Certain limited records, such as payment and transaction records, may be retained for longer periods where required or permitted by applicable law.
We do not retain expired financial plans for advertising, marketing, or commercial exploitation.
13. Requests for Account and Data Deletion
Clients may request deletion of their account and associated personal financial information by contacting Success Plan Financial Wellness.
Upon receiving and verifying an authorized deletion request, our technical team will arrange for the deletion of the client's account information and financial plan data from our systems, subject to applicable legal retention obligations and technical backup procedures.
Clients do not need to wait until the end of the standard six-month post-expiration retention period to submit a deletion request.
Certain limited information may be retained where required or permitted by applicable law, including records associated with financial transactions, legal obligations, security, or dispute resolution.
Any retained information remains subject to appropriate privacy protections.
14. Your Privacy Rights and Choices
Depending on your location and applicable law, you may have rights relating to your personal information, including the ability to:
- Request access to personal information we maintain about you.
- Request correction of inaccurate or incomplete personal information.
- Request deletion of personal information, subject to applicable legal requirements.
- Withdraw certain permissions or consents where permitted by law.
- Request information about how your personal information is collected, used, or disclosed.
- Exercise other privacy rights available under applicable laws.
Clients can manage much of the information within their financial plans directly through their accounts.
For privacy-related requests requiring assistance, users may contact us using the information provided at the end of this Policy.
We may take reasonable steps to verify identity before processing requests involving personal information.
We will respond to privacy requests within the timeframes required by applicable law.
15. Children's Privacy
The Success Plan is intended primarily for individuals who are legally permitted to register for and use our services.
We do not knowingly collect personal information directly from children below the age at which parental or guardian consent is required under applicable law without appropriate authorization.
Parents or legal guardians who believe a child has provided personal information without appropriate permission may contact us to request assistance.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, business operations, or applicable legal requirements.
The most current version will be made available through our website, together with its effective date.
Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes affecting the collection, use, or disclosure of personal information.
We encourage users to review this Policy periodically.
17. Contact Us
If you have questions about this Privacy Policy, how your information is handled, or wish to exercise your privacy rights, please contact:
Success Plan Financial Wellness
Email: admin@thesuccessplan.com
Website: thesuccessplan.com
Privacy inquiries, requests for access or correction, and requests for account deletion may be submitted through this contact information.
Where required by applicable law, additional information identifying the responsible legal entity or privacy contact will be provided.